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Welcome, today is Friday, May 16, 2008 |
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General Services Administration Telework Technology Cost Study
Executive Summary
Appendix
| Study Framework |
Reports |
Conclusions |
Current State (Section 2.0)
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·Current Telework Technology Costs
·Agency Telework Ready Status
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·Most organizations are not making telework-focused investments in infrastructure, so teleworkers typically are leveraging existing facilities and personally-owned equipment to work away from the office
·While teleworkers are managing with available IT resources to successfully work at home, they need an environment more like the office to get the maximum benefit from telework and to perform all of their job duties at their alternate work site
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Scalability Analysis (Section 3.0)
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·Analysis of Telework Scalability
·Cost Estimates for Telework Scalability
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·Technical resources and costs that are being used to support telework are uncontrolled from an agency-wide, programmatic point of view. Therefore, these investments are likely to lead to inefficiencies, gaps, and possibly limited value or return
·To expand telework to a significant number of the organization’s staff (25-50%), the organization needs to be able to provide basic telework infrastructure, services, and technologies to its teleworkers
·There are several factors (e.g., size, mission) that impact the ability of organizations to expand their telework technology programs; agencies must consider their own unique situation to identify the most appropriate solution for enhancing telework infrastructure
·A variety of strategies, such as considering different options for technical capability and appreciation of economies of scale, can help agencies manage the costs of telework technology enhancements
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Implementation (Section 4.0)
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·Recommendations for Enhancement and Expansion of Telework
·Recommendations to Assist Cost Recovery / ROI Strategies and Budget Planning
·Recommendations for Telework Cost Policy
·Agency Status and Plans
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·Agencies need to measure the total value of telework - both financial and non-financial - when evaluating potential telework investments; the multiple telework benefits will lead to more compelling cost justifications
·The cost of providing the technology required to enable significant telework expansion is a small fraction of a typical annual IT budget
·Agencies should follow an enterprise-wide approach to telework program investments in order to maximize strategic value, efficiencies and cost savings over time
·A Program Management Office can implement tailored, integrated telework expansion plans with the appropriate controls in place to ensure maximum value and benefit to the telework program and the organization as a whole
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